A journey to remember: a long time staffer and OISE citizen, Denise Makovac, retires after 33 years
鈥淲hat a journey it was!鈥 says Denise (Danica) Makovac, reminiscing on her 33-year long career at OISE and the University of Toronto.
With the beginning of a new academic term, 鈥渂ack to school鈥 excitement is in the air as many members of the OISE community are embarking on new academic and professional endeavours. Meanwhile, Denise is wrapping up projects and packing her office as she prepares to leave OISE at the end of September.
Reflecting on her journey, Denise highlights the vital support of her family:
鈥淢y rewarding career would not have been possible without the love and support of my partner Paul, and my children Kalila and Ayanna. As a first-generation graduate, they stood by me as I completed a UofT bachelor鈥檚 degree and then a master鈥檚. I was immensely proud to see our daughters cross the stage at UofT and McGill 鈥 an important milestone in their academic endeavours.鈥
Endings are also about new beginnings, and Denise is excited about what lies ahead. She is looking forward to spending her winters down south, on the beach with Paul and daughters and to summers with family on farms and vineyards in Croatia and Slovenia.
The journey
An OISE alumna 鈥 earning a Master of Education in 2021 鈥 and a longstanding citizen of OISE, Denise started her career at U of T as a secretary at the Faculty of Medicine in 1993, five years before the University of Toronto鈥檚 technical and administrative staff unionized in 1998.
She later joined the Dr. Eric Jackman Institute of Child Study as administrative assistant in 1996. From 1998 to 2000, Denise was a Business Officer in the former Department of Theory and Policy Studies (now Leadership, Higher and Adult Education) where she accounted for the day-to-day business operations, including financial management and policy compliance.
In 2000, following her passion for academic life and research, Denise moved to the Dean鈥檚 Office as Manager, Research, where she flourished and later progressed to the role of Director of Research, Graduate Studies, International and Equity in 2006.
Since then, OISE and the Dean鈥檚 Office went through organizational changes, and Denise took a detour to look after some family affairs in mid-2014. She returned to OISE about a year later, in 2015, as Executive Assistant to the Dean. In 2016, during a year of academic planning, Denise stepped up as Coordinator, Community Engagement and Special Projects, and then stepped back into the Executive Assistant role in 2017, which she held until retirement.
Connecting People, Strengthening Community
As if the COVID-19 pandemic was not challenging enough, Denise took the opportunity to focus on her studies as an MEd student while also working full-time. Inspired by the challenges facing students, faculty, and staff, she engaged in a study of the 1918 pandemic looking for insights and lessons on how pandemics impact education (see ).
She was able to take the insights that she learned from her studies and apply them to address the important pandemic related challenges facing the workforce at OISE. During that time, many new staff joined OISE with limited opportunity to connect with colleagues and learn about what makes the Institute special.
Igniting her creative thinking, Denise initiated the highly anticipated 鈥淚nside OISE鈥 鈥 an informative and engaging community newsletter as a way to keep the community connected during those challenging times.
Following the pandemic, to welcome and help new staffers make connections, Denise hosted a series of onboarding activities including building tours focused on OISE鈥檚 rich history and unique stories about its citizens.
In addition to her talent for communications, Denise was also passionate about community building. She was the planner, designer, and manager behind several engaging community events including graduation celebrations, excellence award ceremonies, luncheons, and receptions that brought members of the OISE community together.
For her exemplary service and sustained contributions to OISE and the University of Toronto, Denise won several awards including the Advanced Level Excellence Award by the Society of Research Administrators International (SRAI) and the University of Toronto Excellence Through Innovation Award (2011), the OISE Staff Innovation Team Award (2023), and the Dr. Claire Alleyne Staff Excellence Award (2024).
Working alongside the Institute鈥檚 leaders
After joining the Dean鈥檚 Office in 2000, Denise became an integral part of the Dean鈥檚 Office team and a confidante and trusted advisor to several deans and associate deans whom she supported.
Professor Glen A. Jones, a former OISE Dean, recalls Denise鈥檚 exceptional capacity for building relationships across the Institute.
鈥淭hroughout my term as Dean, Denise was almost omnipresent in terms of attending every meeting, social event, and community initiative in the building. She has sustained positive relationships with faculty, staff and students throughout the Institute, and has become a regular source of professional advice to other staff, and not infrequently to faculty.
鈥淎s Executive Assistant, she provided tremendous support to my leadership and was also at times a thoughtful advisor who, given her plethora of relationships in the building, often made me aware of emergent concerns or unanticipated tensions.鈥
Professor Normand Labrie, who has worked with Denise for twenty years in his various roles 鈥 as Associate Dean, Research and Graduate Studies (2004鈥2012), Interim Dean (2021鈥2022), and Associate Dean, Programs (2017, 2019鈥2021, and 2023). Reflecting on his work with Denise, he said:
鈥淎mong her many strengths, Denise not only had an acute insight into OISE鈥檚 values and academic goals, but also a strong capacity to anticipate what needs to be prioritized and to identify potential risks and how to mitigate them. She was an indispensable collaborator in the Dean鈥檚 Office always doing everything in her capacity to set the conditions for the senior leadership to make informed decisions for the benefit of OISE.鈥
Acting Dean and Vice-Dean, Academic Operations, Creso S谩, adds:
鈥淥ver the years, I鈥檝e worked with Denise in several different capacities, and I鈥檝e always valued the perspective she brings, grounded in her deep knowledge of OISE and its community. During my time as Acting Dean this year, I came to rely on that perspective and her practical advice. Those qualities have been central to the many roles she has played across the Institute.鈥
Professor Erica N. Walker, Dean of OISE, says:
鈥淒enise is a treasure! Not only has she been an outstanding EA, but she is also an all-around terrific person. Her thoughtfulness, care, and support have meant a lot to me and my family, especially as I transitioned from NYC to Toronto and settled into my new role at OISE. Being Dean is a multifaceted, multi-directional job, and I have benefitted immensely from Denise鈥檚 dedication, acumen, and knowledge of institutional history both at OISE and U of T.
It is hard to imagine not seeing Denise every day beaming her welcoming and joyful smile in the Dean鈥檚 Office, and I will miss her and our work together immensely 鈥 but I know Denise can never really leave OISE. One of the people who are the beating hearts of the OISE community, she鈥檒l always be a part of us, even as she takes on the new role of retiree. All best wishes to our Denise!鈥
Reflecting on her work with OISE leadership, Denise highlighted:
鈥淗aving worked with countless academic administrators, I have been so fortunate to work with some of the best. Those who had an immense capacity to continuously embrace a growth mindset and be open to learning leadership were by far the most brilliant, compassionate, and effective. Learning has always been important, and at OISE, I was embedded in the most vibrant and diverse learning environment in the world.鈥
Learning, leading, and growing together
As former Dean Jones noted, during her time at OISE, Denise sustained positive relationships with many faculty, staff and students, and became a trusted source of professional advice to many colleagues. She served as a leader and role model to many in the community.
In addition to serving as a dedicated mentor in the University鈥檚 Rose Patten Mentorship program for staff, Denise also often took the time out of her busy schedule to mentor many administrative staff informally. She had a great track record of being an excellent hiring manager and hired some of the best staff who continue to make strides within OISE and the University of Toronto today.
鈥淚 have had the time of my life working at OISE UofT and am so grateful for such incredible colleagues who became close friends. I will sustain these relationships and look forward to making new connections as an alumna and retiree,鈥 said Denise.
Ai-Ri Brown, Academic and Administrative Process Analyst, who has worked with Denise for over 30 years, noted:
鈥淓ver since I started working with Denise, she has had a unique ability to make everyone feel like they belonged. Her kindness, compassion, and genuine care for others helped shape the welcoming community that so many of us value at OISE today. Her impact goes far beyond her professional contributions; she has been my mentor, my confidante, and one of my dearest friends. I am grateful for the countless ways she has enriched my life over the years.鈥
In my own career, Denise has served as a model of the core values of professionalism, integrity and collegiality. I am grateful beyond measure that our paths crossed at OISE and that I have had the opportunity to work with and learn from her. I am also grateful that we have had the opportunity to become friends. Work is such a significant part of our lives, and Denise taught me that the best way to make the most if it is to form friendships with your work family. That鈥檚 the lesson I will cherish the most.
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