System Status
Current System Status Updates
University of Toronto Wi-Fi Certificate Updates
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In Progress
On August 25, 2025, the University of Toronto's central networking team updated the security certificates for all wireless networks across St. George Campus. This change affects Wi-Fi connectivity at OISE, JICS, and 371 Bloor Street West, and will impact members of the OISE community trying to connect to the wireless network.
Depending on your device, you may need to make minor adjustments to reconnect:
Mac Devices (including iPhones and iPads)
- You will be prompted to re-enter your password.
- After entering your password, your device should reconnect automatically.
- You may also need to confirm trust in the new network certificate.
Windows Devices (including Android phones)
Some users will be prompted to re-enter their password. If not prompted, follow these steps:
- Forget the UofT wireless network.
- Reconnect to the network.
- Enter your UTORid credentials again.
For detailed instructions based on your device, please refer to the or contact Education Commons for further assistance.
Scheduled System Status Updates
The Central University of Toronto IT team will be performing scheduled maintenance on the Human Resources Information System (HRIS) on Saturday, September 6th from 5:00 am to 1:00 pm. During this time, OISE applications and website services that rely on HRIS will be impacted and/or temporarily unavailable to all OISE community members.
Specifically, the OISE Hiring System and the OISE Course Planner (OISE CP) will experience limited functionality and reduced resource availability throughout the maintenance period.
Past System Status Updates
From June 2 to July 31, 2025, OISE community members using the wired network at 252 Bloor Street West may experience temporary interruptions and connectivity issues. These disruptions are due to ongoing upgrades by the central University of Toronto IT team, aimed at improving the stability, reliability, and performance of our wired network. The OISE and University of Toronto wireless networks will remain unaffected during this period.
To minimize disruption, Education Commons encourages all OISE community members visiting the OISE building to switch to the wireless network if they encounter any wired network issues/dropped connections. Additionally, onsite display screens (DTEN and departmental OptiSigns) will be temporarily configured to operate over the wireless network.
We appreciate your patience and understanding as the University of Toronto works to enhance our building network infrastructure for the benefit of the entire OISE community.
Departmental Notice: Updates to virtual display screens (OptiSigns) may be slower than usual while these changes are in effect.
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Monitoring
Wireless connectivity on the 8th and 10th floors of OISE has been restored following yesterday's scheduled maintenance.
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In Progress
In addition to the scheduled outage, during the week of July 2 – July 5, 2025, the 8th and 10th floor of OISE will experience both wired and wireless outages. This is to part of the recabling project, and to ensure greater stability of both the wired and wireless networking at OISE.
The Xerox printer error issue at OISE has been successfully resolved.
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In Progress
A Xerox technician has identified the cause of the issues and error codes affecting both printers and devices sending print jobs at OISE. The printer on the 12th floor has been successfully repaired, and a temporary fix has been applied to the 8th floor printer.
Additionally, printing on the 8th floor may be temporarily impacted again while a permanent fix is implemented in the coming days, pending the arrival of a replacement part from Xerox.
Important Reminder for All OISE Community Members:
To help prevent printer malfunctions and safety hazards, use only plain paper (no plastic, vinyl, transfer paper, or sticky materials). These additional paper-based materials can cause paper jams or even pose fire risks.
If you’re considering using a different type of paper, please contact the Education Commons team in advance. We’ll be happy to help you find a safe and suitable solution.
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In Progress
Following a thorough investigation by our Education Commons team, the printing issue appears to be limited to the printers on the 8th and 12th floors.
A Xerox technician has been dispatched to address the problem. We will provide further updates once the issue is resolved.
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Investigating
There are currently reported issues with the Xerox printers in the OISE Building. When community members attempt to print, error messages appear both on the printers and on the devices that sent the print jobs. OISE community members are unable to clear these messages.
So far, the issue has been reported on the 8th and 12th floors. The Education Commons team is investigating and will assess other printers throughout the building to determine the full extent of the issue.
The LISTSERV application will be unavailable to all OISE and University of Toronto community members from:
- Start time: June 11, 2025, at 2:00 pm
- End time: June 12, 2025, at 5:00 pm
During this outage, users will not be able to send/receive LISTSERV emails or access the administrative interface of LISTSERV.
OISE community members are encouraged to send any LISTSERV emails before June 11 or after June 12 to avoid disruptions.
